Improving Notification Alert Interfaces: Spotting Usability Errors
Improving Notification Alert Interfaces: Spotting Usability Errors
Overview
Our team conducted usability tests for Medtronic’s CareLink Alert Notification Setup with 9 participants, ranging in age from 20 to 64, both with and without medical experience. The study aimed to evaluate the design of the clinic CareAlert Notification Setup to identify usability issues and provide improvement recommendations. Team Five Team members, Sponsor Project
Overview
Our team conducted usability tests for Medtronic’s CareLink Alert Notification Setup with 9 participants, ranging in age from 20 to 64, both with and without medical experience. The study aimed to evaluate the design of the clinic CareAlert Notification Setup to identify usability issues and provide improvement recommendations. Team Five Team members, Sponsor Project
NDA Notice
Due to a non-disclosure agreement, detailed process documentation, research artifacts, and interface designs cannot be shared. The following case study provides a high-level overview of the research methodology and outcomes while protecting confidential information.
Company: Medtronic
Timeline: Jan 2023 to May 2023
Tools Used Figma, Excel/Office, Mural, PowerPoint
My Role: User Interviewer, Test planner, Moderator, User Recruitment
Project Overview
Led usability research for a critical healthcare alert system at a leading medical device company, focusing on improving notification workflows and patient safety outcomes.
Research Challenge
Evaluate a new UI design for a healthcare notification system, focusing on:
Alert workflow optimization
System configuration processes
Information visualization
Safety-critical interactions
Research Methodology
Study Design & Execution
Conducted usability tests with diverse participant group
Balanced mix of healthcare and non-healthcare backgrounds
Designed multiple scenario-based tasks
Implemented remote testing protocols
Measured task completion times and success rates
Research Methods
Requirement gathering sessions
Heuristic evaluation
Task analysis
User journey mapping
Performance metrics tracking
Success rate analysis
Screenshot of Finding
Key Findings & Impact
Workflow Optimization
Identified opportunities for streamlining setup process
Mapped critical user journeys
Recommended interface improvements
Safety Considerations
Evaluated system reliability
Assessed notification delivery workflow
Provided recommendations for enhanced visibility
User Experience Enhancement
Analyzed user behavior patterns
Documented common error scenarios
Proposed solutions for improved clarity
Research Tools Utilized
Industry-standard prototyping tools
Collaborative research platforms
Data analysis software
Presentation tools
Research Artifacts (Under NDA)
Research plans and protocols
Testing scripts and scenarios
User journey maps
Interface evaluations
Findings documentation
Research synthesis
Final recommendations
Skills Demonstrated
Healthcare UX research
Mixed-methods research design
User recruitment
Test moderation
Complex system evaluation
Safety-critical interface testing
NDA Notice
Due to a non-disclosure agreement, detailed process documentation, research artifacts, and interface designs cannot be shared. The following case study provides a high-level overview of the research methodology and outcomes while protecting confidential information.
Company: Medtronic
Timeline: Jan 2023 to May 2023
Tools Used Figma, Excel/Office, Mural, PowerPoint
My Role: User Interviewer, Test planner, Moderator, User Recruitment
Project Overview
Led usability research for a critical healthcare alert system at a leading medical device company, focusing on improving notification workflows and patient safety outcomes.
Research Challenge
Evaluate a new UI design for a healthcare notification system, focusing on:
Alert workflow optimization
System configuration processes
Information visualization
Safety-critical interactions
Research Methodology
Study Design & Execution
Conducted usability tests with diverse participant group
Balanced mix of healthcare and non-healthcare backgrounds
Designed multiple scenario-based tasks
Implemented remote testing protocols
Measured task completion times and success rates
Research Methods
Requirement gathering sessions
Heuristic evaluation
Task analysis
User journey mapping
Performance metrics tracking
Success rate analysis
Screenshot of Finding
Key Findings & Impact
Workflow Optimization
Identified opportunities for streamlining setup process
Mapped critical user journeys
Recommended interface improvements
Safety Considerations
Evaluated system reliability
Assessed notification delivery workflow
Provided recommendations for enhanced visibility
User Experience Enhancement
Analyzed user behavior patterns
Documented common error scenarios
Proposed solutions for improved clarity
Research Tools Utilized
Industry-standard prototyping tools
Collaborative research platforms
Data analysis software
Presentation tools
Research Artifacts (Under NDA)
Research plans and protocols
Testing scripts and scenarios
User journey maps
Interface evaluations
Findings documentation
Research synthesis
Final recommendations
Skills Demonstrated
Healthcare UX research
Mixed-methods research design
User recruitment
Test moderation
Complex system evaluation
Safety-critical interface testing